This week was a rather uneventful week as I had suffered a flair up of several of my health conditions which extremely limited my mobility. What I appreciate most is that my supervisor Sheila is completely understanding of my disabilities and is kind enough to adjust my due dates for ticket assignments. I am thankful
The learning lesson for this week was addressing the issues that come with encryption of new devices and how the TPM locks out the computer on certain situations. If we fail to disable the encryption software while updating the BIOS the computer will be locked out. This will also occur when removing the hard drive
Another week of upgrading operating systems. The most interesting event of the week was a practice in patience and understanding for a client that was not as technologically savvy. Our department had upgraded her computer to the new operating system and she had called to complain with our supervisor Sheila to complain that her computer
This week the troubleshooting tickets continue. The highlight was that I met with one of our Global Information Security Officers. He was a wealth of information and provided me with some guidance on career and furthering my education. The meeting reaffirmed that a post-graduate degree is something that I should strongly consider in order to
This week was spent having to find new ways to back up devices with larger drives before we imaged the computer with our new OS. I was assigned several lab devices with large storage capacities. The biggest issue is the client that owned the computers have been storing all of their research over a significant
I have met with my supervisor and we’ve set my new goals for the semester. She is aware that my main interests after I graduate is some form of leadership in the Information Technology field, Information Security, and teaching IT. The big project we have is the continued update of all our computers on campus
The first week back and it is as if I haven’t left. The team has welcomed me back and I have picked up where I left off. My supervisor Sheila was not in during the week but had left a series of tickets for me to work on. The assignments were mainly basic troubleshooting to