This week wasn’t as productive as I would have liked it to be. Most issues stemmed from clients not being available for me to perform repairs and troubleshooting due to their work schedules or their computers being used to run laboratory tests on their devices. I was reminded by my supervisor that this occurs occasionally
This week was extremely productive in every aspect of my learning goals. On the hardware end, I was able to refresh some of my computer assembly skills and strip down several desktops to troubleshoot and replace their power supplies. Another good experience was replacing a laptop’s motherboard. I also learned about the buildup of gasses
The events for this week consisted of trying to function at work while I suffer through a horrible cold. Once again, my supervisor has shown both caring and compassion that everyone would want to find in an ideal employer. She was extremely understanding of what I was going through and limited my work flow. As
This week I dealt with learning to troubleshoot newer issues while continuing with trouble tickets that I now have experience in handling. One common assignment I had to deal with is the imaging of new computers. What I found interesting is how no two computers are alike. For example, I started the process for three
This week has been a learning experience in business communication and administration. Some of my various tickets could have been handled via phone conversations, but I’ve chosen to visit with these clients and discuss their computer issues in person. I could have remotely accessed their device having them explain everything that is wrong but, in
This week I continued training while learning to manage the workload of trouble tickets assigned, paying close attention to the levels of priority assigned to them. I have also begun to head out on solo assignments which has added a new dimension to this internship with the level of communication and service we provide to
This second week has been extremely busy and productive. In addition to my training in the various procedures, my team has been busy implanting security procedures and ensuring that all systems in our facility are updated given the recent news and events that have happened globally. My part in all of this has been to
As a senior in Information Technology at Point Park, I have undertaken an internship at the Center for Disease Control and Prevention (CDC) as one of their Information Technology Specialists at the Bruceton Research Center. The mission statement of the CDC is to protect America from health, safety and security threats, both foreign and in