This week was very routine in my duties. I responded to multiple tickets dealing with updating and installing required security patches on various lab devices. I think the biggest lesson learned is having to muster the patience for the customers that lie and come up with excuses as to why they want to violate policy.
Monthly Archives: November 2017
This week was spent trying to upgrade with a more difficult task of updating older laboratory devices to our new operating system. Some of these devices were so old they still had 3 ½” floppy disk drives installed on them. The main difficulty is the older towers were configured in RAID with their multiple drives
This week I was able to focus on some security learning. Specifically, dealing with the removal of encrypted drives. Removing an encrypted drive automatically triggers Bitlocker and locks out the hard drive of the device from being accessed. This causes us to have to wait for security to provide us with the forty-eight digit recovery
This week we continued the upgrade of our devices to the new operating systems. The biggest learning experience this week is the number of older devices and attempting to install our Image on them. These computers are on the bare minimum of requirements that are needed to run the OS. I found that some of